Privacy Policy

Privacy Policy

Last updated: 19 July 2026

This Privacy Policy explains how Shyamansh collects, uses, stores, shares and protects personal information when you access our website, create an account, select a delivery location, place an order, make a payment or contact customer support.

This policy is designed with reference to India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025. The Rules were notified with different provisions coming into force on different dates, so this policy should be reviewed periodically as the implementation timetable progresses.

1. Business information

The website and related services are operated by:

Brand name: Shyamansh
Legal business name: [Shyamansh]
Registered address: [1152 B-3 3rd Floor Gali no-11 Govindpuri kalkaji new delhi 110019]
Email: [support@shyamansh.com]
Customer support number: [7303476611]
Grievance Officer: [shatrughna kumar rai]
Grievance email: [shyamanshspice@gmail.com]

In this policy, “Shyamansh,” “we,” “our,” and “us” refer to the business operating the website.

2. Information we collect
Information you provide

We may collect information that you provide while using our services, including:

Name
Mobile number
Email address
Delivery address
House, flat, street and landmark details
City, state and PIN code
Account and OTP-verification information
Products added to your cart or wishlist
Order history
Refund, return and cancellation requests
Customer-support messages
Product reviews and feedback
Photographs or videos submitted with a complaint
Bank account or UPI details provided specifically for eligible refunds
GST or business details where an invoice requires them

Do not send sensitive identification documents unless we specifically request them for a lawful and necessary purpose.

Location information

When you press “Use my current location” and allow browser permission, we may receive:

Latitude and longitude
Approximate location accuracy
Selected map-pin location
Area, city, state and PIN code
Confirmed delivery location

Location is used to check delivery availability, select a serviceable area, calculate delivery charges and fulfil your order.

We do not continuously track your device after your delivery location has been selected. You can block location permission through your browser or device settings and enter your address manually.

Order and transaction information

When you place an order, we may collect:

Order number
Products, quantities and prices
Coupons and discounts
Delivery and handling charges
Payment method
Payment status
Transaction or gateway reference number
Refund status
Delivery status
Delivery-partner assignment

We should not receive or store your complete card number, CVV, UPI PIN, internet-banking password or other payment authentication credentials. Payments may be processed directly by an authorised third-party payment service provider.

Device and technical information

When you visit the website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Language
Referring page
Pages visited
Date and time of access
Session identifiers
Cookie information
Error and security logs

This information may be used to operate the website, identify technical problems, prevent fraud and improve performance.

3. How we use your information

We may use personal information to:

Create and manage your account.
Send and verify OTPs.
Identify your delivery location.
Check whether your PIN code or delivery zone is serviceable.
Display products available in your area.
Process and deliver orders.
Calculate delivery charges and estimated delivery times.
Process payments, refunds and cancellations.
Send order confirmations and delivery updates.
Communicate through SMS, email, WhatsApp or notifications.
Provide customer support.
Investigate missing, damaged or incorrect-product complaints.
Prevent fraud, abuse and unauthorised access.
Maintain accounting, tax and transaction records.
Comply with legal and regulatory obligations.
Improve website performance and customer experience.
Analyse general usage and service trends.
Send promotional communications where you have consented or where otherwise legally permitted.

We will not use your personal information for a materially unrelated purpose without providing appropriate information or obtaining consent where required.

4. Consent

By voluntarily providing information or using a feature that clearly requests particular information, you authorise us to process it for the stated purpose.

Examples include:

Entering a mobile number to receive an OTP.
Providing an address to receive an order.
Pressing “Use my current location.”
Providing payment information through a payment gateway.
Uploading evidence for a refund request.
Choosing to receive promotional communications.

You may withdraw consent for optional processing by contacting us or using an available account setting. Withdrawal will not affect processing already completed lawfully.

Some services may no longer be available when the information is necessary to provide them. For example, we cannot deliver an order without a valid delivery address.

5. Cookies and local storage

We may use cookies, browser local storage and similar technologies to:

Keep you signed in.
Remember your delivery location.
Save your cart.
Maintain your session.
Remember language or display preferences.
Protect forms and accounts from misuse.
Measure website usage.
Improve website performance.

Location information may be stored under a browser key such as:

siteLocation

You can delete cookies and local-storage information through your browser settings. Doing so may sign you out, remove your saved cart or require you to select your delivery location again.

Essential cookies may be necessary for login, checkout, security and order processing.

6. Communications

We may contact you through:

SMS
Phone call
Email
WhatsApp
Website notifications
Push notifications

Service communications may include:

OTP messages
Order confirmation
Payment status
Packing updates
Delivery updates
Refund information
Customer-support responses
Security notifications

Promotional messages may include offers, coupons and product updates.

You may opt out of promotional messages using the unsubscribe method provided in the communication or by contacting us. You may continue to receive necessary transactional or account-related messages.

7. How we share information

We may share information only as reasonably necessary with:

Delivery partners

Delivery partners may receive information needed to complete delivery, such as:

Customer name
Delivery address
Landmark
Mobile number
Order number
Selected map location

Delivery partners should not use this information for unrelated personal purposes.

Payment service providers

Payment providers may process:

Transaction amount
Payment method
Order reference
Customer contact details
Payment and refund status

Their independent privacy policies and security practices may apply.

Communication providers

SMS, email, telephone and WhatsApp service providers may process contact information and message content required to send OTPs, order updates and support communications.

Hosting and technology providers

Website hosting, cloud storage, database, analytics, security, map and reverse-geocoding providers may process limited information needed to operate their services.

Professional advisers

We may share information with accountants, auditors, legal advisers, insurers or consultants where reasonably necessary.

Government and legal authorities

Information may be disclosed where required by law, court order, government authority or to investigate fraud, security incidents or unlawful activity.

Business transfer

If the business is reorganised, merged, acquired or transferred, information may be transferred as part of that transaction, subject to applicable safeguards and legal requirements.

We do not sell customers’ personal information to third-party advertisers.

8. Third-party services

The website may use third-party services for:

Payment processing
Maps and location
Reverse geocoding
Website hosting
SMS and OTP delivery
Email
WhatsApp messages
Analytics
Fraud prevention
Cloud storage

These providers may collect or process information according to their own privacy policies.

We recommend reviewing the privacy information provided by the relevant payment, map, messaging and technology providers.

9. Payments

Online payments may be processed through services such as Razorpay or another payment gateway selected by Shyamansh.

We may receive limited payment information, such as:

Gateway order ID
Payment ID
Transaction status
Amount
Payment method category
Refund reference

We do not need your UPI PIN, CVV, internet-banking password or one-time payment authentication code. Never provide these credentials to Shyamansh staff, delivery partners or customer-support representatives.

10. Data retention

We retain personal information only for as long as reasonably required to:

Complete orders and deliveries.
Maintain account functionality.
Process refunds and disputes.
Meet accounting and tax requirements.
Prevent fraud and abuse.
Resolve legal claims.
Meet regulatory and record-keeping obligations.
Fulfil the purpose explained when the information was collected.

Different categories of information may have different retention periods.

For example:

Cart and temporary session data may be deleted relatively quickly.
Account information may be retained while the account remains active.
Order, invoice and transaction records may be retained for the period required under applicable tax and accounting laws.
Security logs may be retained for a limited risk-management period.
Complaint evidence may be retained until the complaint and related dispute period are completed.

When information is no longer required, we may delete, anonymise or securely archive it where legally permitted.

11. Information security

We use reasonable administrative, technical and organisational safeguards intended to protect personal information.

Measures may include:

HTTPS encryption
Access controls
Password hashing
Restricted administrative access
Database protections
Security logging
Software updates
Backups
Payment-gateway security controls
Input validation
Rate limiting
Fraud monitoring

No website, network or storage system can be guaranteed to be completely secure.

You should protect your OTP, account access and device. Notify us promptly when you suspect unauthorised account activity.

12. Data breaches

When we become aware of a personal-data breach, we will investigate it, take reasonable containment and corrective measures and provide notifications where required under applicable law.

Customers should promptly report suspected account misuse or security concerns to:

Security email: [support@shyamansh.com]

13. Your privacy rights

Subject to applicable law and relevant provisions being in force, you may request:

Information about personal data processed by us.
Correction of inaccurate or incomplete information.
Updating of outdated information.
Erasure of information that is no longer required, subject to lawful retention obligations.
Withdrawal of consent for optional processing.
Grievance redressal.
Nomination of another person to exercise applicable rights in the event of death or incapacity.

The DPDP Act establishes rights and obligations relating to the processing of digital personal data, including correction, erasure and grievance redressal, subject to the Act’s conditions and implementation framework.

To submit a privacy request, contact:

Email: [support@shyamansh.com]
Phone: [7303476611]

We may need to verify your identity before processing a request.

A request may be refused or limited where retention or processing is required for legal obligations, fraud prevention, dispute resolution or establishment, exercise or defence of legal claims.

14. Account deletion

You may request account deletion through an available account setting or by contacting customer support.

Before deleting the account, we may:

Verify your identity.
Complete active orders.
Resolve outstanding refunds or payments.
Retain records required by tax, accounting, fraud-prevention or legal obligations.

After deletion, some information may remain in restricted backups or legally required records for a limited period.

15. Children’s information

The Platform is intended primarily for adults capable of entering into a contract.

A person under 18 years of age should use the service only through a parent or lawful guardian.

We do not knowingly seek unnecessary personal information from children. Where we learn that information was collected from a child without appropriate authorisation, we will take reasonable steps to delete or appropriately restrict it, subject to legal requirements.

16. Exact location and map permissions

Location access is optional until it becomes necessary to determine serviceability or complete delivery.

You may:

Deny location permission.
Enter your PIN code manually.
Search for an area manually.
Move the map pin.
Change the selected location.
Remove saved location data through browser settings.

Automatic device location may be approximate, especially on desktop devices without GPS. You are responsible for reviewing and confirming the final delivery address and map pin.

17. Delivery-partner and staff information

Where the Platform includes delivery-partner or staff functionality, we may process:

Name
Mobile number
Profile photograph
Employment or engagement details
Assigned orders
Work location during active delivery
Payment or settlement information
Identity-verification information where legally necessary
Vehicle or licence information where relevant

Such information should be covered by separate staff or delivery-partner notices where appropriate.

Location tracking of delivery partners should operate only when reasonably required for active delivery, safety, dispatch or service management.

18. International processing

Some technology or cloud-service providers may process or store information using infrastructure located outside India.

Where cross-border processing occurs, we will use providers and safeguards permitted under applicable law and will limit sharing to what is reasonably necessary for the service.

19. Analytics and advertising

We may use analytics services to understand:

Page visits
Product views
Device categories
Website performance
General customer behaviour
Marketing effectiveness

Where advertising or non-essential tracking technologies are used, we will provide appropriate information and consent controls where required.

We do not permit third-party advertisers to independently access complete order histories, payment credentials or exact delivery addresses for their own advertising purposes.

20. Links to other websites

The Platform may contain links to third-party websites, social-media pages or payment services.

We do not control their privacy practices. This Privacy Policy applies only to Shyamansh-operated services.

Review the third party’s privacy policy before providing information on their platform.

21. Changes to this policy

We may update this Privacy Policy to reflect:

Changes in our services
Changes in technology
New business processes
Legal or regulatory developments
Changes in third-party providers

The revised policy will be published with an updated date.

When a material change significantly affects how personal information is used, we may provide an additional notice through the website, account, SMS, email or another appropriate method.

22. Grievance Officer

For privacy concerns or complaints, contact:

Name: [shatrughna kumar rai]
Designation: Grievance Officer
Email: [shyamanshspice@gmail.com]
Phone: [7303463349]
Address: [1152 B-3 3rd Floor Gali no-11 Govindpuri kalkaji new delhi 110019]
Support hours: [24/7]

Please include:

Your name
Registered mobile number
Relevant order number, where applicable
Description of the concern
The privacy right or action requested
Supporting information

We will acknowledge and address grievances within the timelines required under applicable law and our internal grievance procedure.

23. Contact us

For questions about this Privacy Policy:

Shyamansh
Address: [1152 B-3 3rd Floor Gali no-11 Govindpuri kalkaji new delhi 110019]
Email: [support@shyamansh.com]
Phone: [7303476611]
WhatsApp: [7303476611]