Refund Policy

Refund, Return & Cancellation Policy

Last updated: 19 July 2026

At Shyamansh, we carefully check products before dispatch and aim to deliver fresh, safe and correct items. This policy explains when customers may request a replacement, refund, return or order cancellation.

1. Eligible refund or replacement cases

You may request a refund or replacement when:

The product delivered is damaged, leaking, spoiled or expired.
You receive an incorrect product.
A paid product is missing from the order.
The quantity delivered is less than the quantity ordered.
The product is materially different from its website description.
The order is cancelled by Shyamansh after payment.
Payment is deducted but the order is not successfully created.

Minor differences in the size, shape or colour of fresh fruits and vegetables are natural and will not normally qualify for a refund unless the product is damaged, spoiled or unusable.

2. Complaint time limit

For fruits, vegetables, dairy products, frozen products, bakery products and other perishable items, contact us within 24 hours of delivery.

For packaged groceries, household products and other non-perishable products, contact us within 3 days of delivery.

Requests submitted after these periods may not be accepted unless required under applicable law.

3. Evidence required

To help us resolve your complaint, please provide:

Order number
Registered mobile number
Product name
Description of the issue
Clear photograph or short video of the product
Photograph of the packaging, batch number and expiry date, where applicable

Please keep the affected product and its packaging until the request is reviewed. Do not consume or dispose of a damaged, spoiled or incorrect item before contacting us, unless keeping it would be unsafe.

4. Perishable and food products

For health, hygiene and food-safety reasons, delivered food and perishable products cannot be returned merely because the customer changed their mind.

However, an eligible replacement or refund may be provided when the product is:

Spoiled or damaged
Expired
Incorrect
Missing
Unsafe for consumption
Unusable at the time of delivery

We may not physically collect perishable products. Photographic or video evidence may be used to review the request.

5. Non-perishable products

An unopened non-perishable product may be eligible for return when:

It is unused.
Its original seal is intact.
All labels, accessories and packaging are available.
The request is submitted within 3 days of delivery.

Opened personal-care, hygiene or consumable products cannot be returned unless they are defective, damaged, expired or incorrectly delivered.

6. Products not eligible for return

Returns or refunds will normally not be accepted for:

Products damaged after delivery
Products consumed, used or altered by the customer
Products stored incorrectly after delivery
Products without sufficient order information
Change-of-mind requests for food or perishable products
Natural variations in fresh produce that do not affect usability
Free gifts or promotional items, unless damaged
Products purchased during clearance sales and clearly marked non-returnable, except where defective, damaged, expired or incorrectly supplied

Nothing in this policy removes any consumer right that cannot legally be excluded.

7. Missing or incorrect products

When an item is missing, we may provide:

A replacement, subject to availability
A refund for the missing item
Store or wallet credit, only with the customer’s agreement

When an incorrect product is delivered, please keep it unused and contact us. We may arrange collection or provide further instructions.

8. Order cancellation

You may cancel an order before it has been packed or dispatched.

Once packing or dispatch has started, cancellation may not be available, particularly for fresh or perishable items.

Shyamansh may cancel an order because of:

Product unavailability
Incorrect pricing or product information
Delivery-location restrictions
Payment-verification failure
Suspected fraudulent activity
Events outside our reasonable control

When Shyamansh cancels a prepaid order, the eligible amount will be refunded to the original payment method.

9. Refund method

Approved refunds will normally be issued through the original payment method.

Depending on how payment was made, the refund may be processed through:

UPI
Debit or credit card
Net banking
Shyamansh wallet
Bank account or UPI ID for eligible cash-on-delivery orders

Wallet credit will not be provided instead of a monetary refund without the customer’s consent.

10. Refund processing time

After approval, Shyamansh will normally initiate the refund within 2 business days.

The amount may take approximately 5–7 business days to appear in your bank account, card or UPI account, depending on the bank or payment provider.

Refunds for cash-on-delivery orders may require the customer’s correct bank-account or UPI details.

11. Delivery and convenience charges

When the complete order is cancelled by Shyamansh or cannot be delivered because of an error by us, eligible delivery and handling charges will also be refunded.

Delivery or handling charges may not be refunded when:

The customer provided an incorrect or incomplete address.
The customer was unavailable to receive the order.
Delivery was refused without an eligible product complaint.
Only one item from a successfully delivered order is being refunded.
12. Failed or duplicate payments

When payment is deducted but the order is not confirmed, first check your order history.

Failed payments are often automatically reversed by the bank or payment provider. Contact us with the payment reference number when the amount is not reversed within 5–7 business days.

Any verified duplicate payment will be refunded.

13. Replacement availability

Replacements depend on product availability and delivery serviceability.

When the same item is unavailable, you may choose:

Refund of the eligible amount
A suitable substitute, with your approval
Store credit, with your approval

We will not replace an item with a higher-priced product without informing you and receiving your consent.

14. Refund review

Each request may be reviewed based on:

Order and delivery records
Product condition
Photographs or videos
Batch and expiry information
Previous refund history
Information provided by the customer and delivery partner

Submitting false, edited or misleading evidence may result in rejection of the request and restriction of the customer account.

15. How to request a refund or replacement

Contact Shyamansh using:

Customer Support: [7303476611]
Email: [support@shyamansh.com]
WhatsApp: [7303476611]
Support hours: [24/7]

Include your order number and supporting photographs or videos.

16. Grievance Officer

Name: [shatrughna kumar rai]
Designation: Grievance Officer
Email: [shyamanshspice@gmail.com]
Phone: [7303463349]
Address: [1152 B-3 3rd Floor Gali no-11 Govindpuri Kalkaji New Delhi -110019]

We aim to acknowledge customer grievances within 48 hours and resolve them as promptly as reasonably possible.

17. Policy updates

Shyamansh may update this policy to reflect operational, legal or service changes. The version published on the website when the order is placed will generally apply to that order, subject to applicable law.

India’s Consumer Protection (E-Commerce) Rules require e-commerce businesses to provide clear information concerning returns, refunds, exchanges, delivery, payments and grievance redressal, and to maintain a grievance mechanism.

Replace all bracketed contact details before publishing. This template should also be reviewed against your actual operations and by an Indian legal professional before going live.